FAQs

Delivery

I will try to send out your order within 3 days of receiving it, with the exception of custom orders which can take up to 2 weeks to complete. But please note, I am a one women band and I work around my family, so sometimes these timescales may be a bit longer.

UK orders are sent 2nd class and should arrive with you 2-5 working days after I post them.

International orders and sent by standard international mail and should arrive 5-7 working days after I post them.

UK orders can choose to upgrade to 1st Class post so that your order should arrive with you the next working day after I post them. Please note I usually only work week days so if you place your order on a Friday the item won't be posted until the following Monday.

If you want to receive something quicker, please get in touch and I'll see what I can do!

 

Returns and Exchanges

I gladly accept returns or exchanges. Please contact me within 14 days of receiving your order to arrange and post it back to me within 30 days. Brownlow Brown Designs is a one women band, so I'm afraid I can't cover return postage costs. If the item isn't received back to me in the original condition you will be responsible for any loss in value.

Custom or personalised orders and digital downloads cannot be cancelled, returned or exchanged, but please contact me if you have any problems with your order.